Terms and Conditions.
These terms and conditions apply to all transactions between We.pet Limited ("we, "us", "our") and any business customer ("you", "your") including all orders placed through our website, by email telephone, purchase order or any other ordering method.
These terms apply to business customers only. We do not sell to consumers.
They do not affect your statutory rights.
1. THESE TERMS
1.1 These are the terms and conditions on which we supply products to you.
1.2 These terms constitute the entire agreement between us in relation to your purchase.
1.3 You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms.
1.4 Any terms or conditions submitted, proposed or stipulated by you in whatever form and at whatever time, whether written or oral, are expressly waived and excluded unless expressly agreed by us in writing.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are We.pet Ltd a company registered in England and Wales under company number 12224420 with a registered office at Unit 1 Link 23 Nursery Lane, Warninglid, West Sussex, United Kingdom, RH17 5JS.
2.2 You may contact us:
by telephone: +44 1342 710420
by email: trade@we.pet
by post: Unit 1 Link 23 Nursery Lane, Warninglid, West Sussex, United Kingdom, RH17 5JS.
2.3 If we need to contact you we will do sousing the contact details provided with your order or trade account.
2.4 References to "writing" or "written" include email.
3. BASIS OF CONTRACT
3.1 All orders submitted by you constitute an offer to purchase products from us subject to these terms.
3.2 An order shall only be deemed accepted when we issue written acceptance or dispatch the products, whatever occurs first.
3.3 These terms apply to and govern all orders, including orders placed: through our website; by email; by telephone; by purchase order; or by any other method.
3.4 Submission of an order constitutes acceptance of these terms.
3.5 Any variation to these terms shall only be binding if agreed by us in writing.
3.6 We reserve the right to refuse any order at our sole discretion.
4. PRODUCTS
4.1 Images, descriptions and packaging shown on our website or marketing materials are illustrative only.
4.2 Minor variations in packaging, labelling, formulation, weight or appearance shall not constitute a defect.
4.3 We reserve the right to discontinue or amend products without notice.
5. PRICES
5.1 All prices are exclusive of VAT unless expressly stated otherwise.
5.2 Prices may be changed at any time prior to acceptance of an order.
5.3 Delivery charges shall be charged in addition where applicable.
5.4 If we discover a pricing error after acceptance, we may cancel the order and refund any sums paid.
6. PAYMENT
6.1 Unless credit terms have been agreed in writing, payment must be made before dispatch.
6.2 Where credit terms are granted, payment must be made strictly in accordance with the agreed payment period.
6.3 Time for payment is of the essence.
6.4 We reserve the right to: withdraw credit terms; amend credit limits; require payment in advance; or suspend deliveries at any time.
6.5 You shall pay all sums without set-off, counterclaim, deduction or withholding.
6.6 We may charge interest on overdue sums at:
8% above the Bank of England base rate; or
the maximum permitted under the Late Payment of Commercial Debts (Interest) Act 1998, whichever is higher.
6.7 You shall indemnify us for all reasonable recovery costs, legal fees and collection expenses incurred in recovering overdue sums.
7. DELIVERY
7.1 Delivery dates are estimates only and time for delivery shall not be of the essence.
7.2 Risk in the products passes on delivery.
7.3 Delivery shall occur when products are made available at the delivery address specified by you.
7.4 You must inspect products immediately upon delivery.
7.5 Claims for shortages, damage or incorrect goods must be notified within: 48 hours of delivery for shortages or damage; 3 working days for defects not apparent on delivery.
7.6 Failure to notify us within these periods shall constitute acceptance of the products.
7.7 We shall not be liable for delivery delays caused by events outside our reasonable control.
8. RETENTION OF TITLE
8.1 Title to the products shall not pass to you until we have received payment in full and in cleared funds for: the products supplied; and all other sums due from you to us on any account.
8.2 Until the title passes, you shall: store the products separately and clearly identifiable as our property; maintain the products in satisfactory condition; keep the products insured for their full value; not remove or obscure identifying marks or packaging; notify us immediately of any insolvency event.
8.3 You may resell products in the ordinary course of business before title passes, but only as principal and not as our agent.
8.4 If payment becomes overdue or you become subject to any insolvency event, we may: require immediate return of unpaid products; enter any premises where products are stored to recover them; suspend or terminate further supply.
8.5 You grant us and our agents an irrevocable licence to enter premises for recovery of products to which title has not passed.
9. RETURNS
9.1 Products may not be returned without prior written agreement.
9.2 No sale-or-return arrangement applies unless expressly agreed in writing.
9.3 Perishable, short-dated, opened or damaged products may not be returned unless defective or otherwise agreed by us in writing. Perishable products supplied by us shall have a minimum remaining shelf life of six months at the date of delivery unless otherwise agreed in writing or clearly identified on the product listing, quotation, order confirmation or invoice as short shelf-life, clearance, promotional or discounted stock prior to dispatch. Products supplied on a short shelf-life basis shall not be eligible for return, refund or credit solely due to reduced remaining shelf life.
10. SUSPENSION AND TERMINATION
10.1 We may end the contract for a product at any time by writing to you if: you fail to make payment when due; you exceed your credit limit; we reasonably believe you may have become insolvent; you enter administration, liquidation or any arrangement with creditors; a receiver or administrator is appointed; you cease or threaten to cease trading; you breach these terms; you sell products via third-party marketplaces which is contrary to our policy.
10.2 Termination shall not affect accrued rights or outstanding payment obligations.
11.ONLINE MARKETPLACE RESTRICTIONS
11.1 You may sell our products through your own independent website.
11.2 You may not sell our products through Amazon, eBay, Temu, TikTok Shop, Etsy or any third-party marketplace platform without our prior written consent.
12. WARRANTIES AND DEFECTIVE PRODUCTS
12.1 We warrant that on delivery any products which are goods shall: conform materially with their description; be of satisfactory quality within the meaning of the Sale of Goods Act 1979; be free from material defects at delivery.
12.2 Our liability for defective products is limited to: replacement; repair; or refund at our option.
12.3 We shall have no liability where: products were improperly stored; shelf-life guidance was ignored; products were altered or repackaged; defects arise through misuse or negligence.
13.LIMITATION OF LIABILITY
13.1 Nothing in these terms excludes liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; any liability which cannot be lawfully excluded.
13.2 Subject to clause 13.1: we shall not be liable for indirect or consequential losses; we shall not be liable for loss of profit, revenue, goodwill or business opportunity; our total aggregate liability shall not exceed the sums paid by you for the affected products.
14. INTELLECTUAL PROPERTY
14.1 All trademarks, branding, product names, images and marketing materials remain our property or that of our licensors.
14.2 You may use our branding solely for the purpose of reselling our products in accordance with these terms.
15. DATA PROTECTION
15.1 We shall process personal data in accordance with our privacy policy available at: https://we.pet/privacy-policy/
16. GENERAL
16.1 We may assign or transfer our rights under these terms.
16.2 You may not assign your rights without our written consent.
16.3 If provision is held invalid, the remaining provisions shall remain in force.
16.4 Failure to enforce any right shall not constitute waiver.
16.5 These terms and any dispute arising from them shall be governed by the laws of England and Wales.
16.6 The courts of England and Wales shall have exclusive jurisdiction.